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Rental Assistance Demonstration (RAD)

What is RAD?

Public Housing Agencies (PHA) use the Rental Assistance Demonstration (RAD) Program to preserve affordable housing and improve properties by “converting” their form of federal assistance to the Section 8 program. Keystone Family Homes will be a Section 8 Project-Based Voucher (PBV) community.

Project Based Vouchers (PBVs) attaches a long-term rental assistance to properties, so current and future residents never pay more than 30% of their adjusted gross income (total income minus allowable deductions) in rent. After a property converts to Project Based Vouchers (PBV), your public housing lease ends and you will sign a Section 8 lease with the “owner” who in this case will continue to be the Housing Authority of Springfield (HAS). You will still have the same core rights that you have as a public housing tenant but will also gain new rights and protections under RAD.

View Document: RAD Resident Rights in Public Housing

Residents Getting Ready for RAD

Rental Assistance Demonstration

As a Resident of this community you will need to be a part of the process.

Make the most of this opportunity to improve your development and maximize the potential benefits of RAD.

What Does This Mean?

When a development converts to RAD, HAS transfers ownership to a private-public partnership. This partnership will maintain affordable rents no more than 30% of household income.

Why is RAD Happening?

Public Housing Agencies have experienced severe funding cuts, resulting in a serious backlog of repairs. By converting to RAD, developments will get the funding and extensive repairs they need more quickly.

What You Can Do as a Resident

  • Organize!
  • Attend meetings and ask lots of questions
  • Encourage your neighbors to attend meetings and help keep each other informed
  • Be a part of the process

Changes in Arrangements

After RAD conversion, the procedures for addressing personal housing issues will change. This chart includes a summary of these changes.

  • HAS
  • New Property Manager
After Conversion... HASNew Property Manager
After Conversion...
Who do I pay rent to?
Who do I pay any owed rent to?
Who do I contact if my income or family size changes?
Who will I annually recertify with?
Who do I contact with questions about accommodating a disability or medical condition?
Who do I contact for issues related to my lease and property maintenance?
Who do I contact in case of emergencies? (flooding, lack of heat or hot water, etc.)
Who do I call for repairs and work orders?
Who do I contact if I want to find out more about applying for a portable Section 8 housing voucher?
Who do I contact to request a reasonable accommodation?
Who do I contact to request a transfer?

Frequently Asked Questions About RAD

Accessibility

We do not have brochures with specific floor plans, however, all designated handicap units shall be upgraded to full ADA standard Units and all Units shall meet ANSI requirements including Americans with Disabilities Act – Title III, 2010 ADA Standards for Accessible Design and Section 504 of the Rehabilitation Act of 1973 – 24 CFR 8.

Yes, the request for reasonable accommodation should be made to the property management office for all accommodations related to their unit. If they require an accommodation for their voucher subsidy, the accommodation should be made to the Housing Authority of the City of Springfield case manager.

Residents are able to request accommodations in their current units. Requests for reasonable accommodations are independent of renovation activities.

This is addressed in the Administrative Plan of the Housing Authority of the City of Springfield.

This is addressed in the Relocation Plan. Please see below:

Advisory Services and Counseling

Relocation advisory services will include one or more personal interviews with each household. Typically, the HAS will survey residents early in the process to determine each household’s general relocation needs, and then provide additional counseling, services and information as specific issues are identified. The HAS will have plans and processes in place to communicate with families who are not proficient in English, and with people with disabilities.

At minimum, HAS’s advisory services and counseling will:

  • determine the needs of individual families;
  • explain the availability of relocation benefits and services, including the eligibility requirements, the procedures for obtaining benefits and services, and the amount of the replacement housing payment, if any;
  • explain the timetable for temporary relocation or permanent displacement;
  • advise the family of specific comparable replacement dwellings that will be available;

HAS established partnerships and MOU’s with several local agencies that will provide the services to the keystone residents. It is to be noted that the HAS, AOG, or BGC employees will not directly provide the services but that HAS will COORDINATE service deliveries with local agencies. BGC does provide limited relocation counseling for residents that are relocating under RAD to address relocation needs. This counseling is limited to finding resources for residents to facilitate the relocation. Notification of activities and events will be distributed to residents via newsletter, flyer, on the website, and other social media marketing.

Supportive Services Frequency

Monthly Activities

  • Resident Meeting / Crime Watch
  • Counseling for Individual Residents
  • Food Pantry
  • Community Event / Luncheon / Seasonal

Quarterly Activities

  • Financial Literacy Class
  • Life Skills Class

Annual Activities

  • Career Training

Ongoing Activities (As Needed)

  • Computer Lab
  • Clothing Bank
  • Medical Clinic
  • Transportation

Accommodations vary depending on the requests of the residents.

Transportation services are provided for supportive services accessibility.

Specify the accommodation on the Resident Relocation Survey.

Inform the Resident Relocation specialist when contacted for the individual relocation appointments.

Condition

Residents should continue to submit work orders in their units, regardless of renovation status. All health and safety issues will be addressed.

If the scope of work includes mold remediation, a mold remediation report is provided by the remediation company that completed the work. In addition, all rehabbed units are cleared by the architect prior to occupancy.

Residents are only responsible for tenant damage caused. In most cases, residents are not charged for any damage in the pre rehab unit. This does not mean that the resident may not be charged for excessive damages to the temporary relocation unit or additional damage to the pre rehab unit.

Resident should contact the Property Manager or submit a ticket work order request online.

Original Move-out

Submit Reasonable accommodation Request to your property manager. Specify the accommodation on the Resident Relocation Survey. Inform the Resident Relocation specialist when contacted for the individual relocation appointments.

The temporary unit is assigned by approved bedroom size provided by the Housing Authority. If the Housing authority has approved a live in aide, the live in aide is considered part of the household and no further documentation is needed.

This is addressed in the Administrative Plan of the Housing Authority of the City of Springfield. Live In Aide requests must be approved the Housing authority and a request should be submitted to the Housing Authority.

Post-return

Submit Reasonable accommodation Request to your property manager. Specify the accommodation on the Resident Relocation Survey. Inform the Resident Relocation specialist when contacted for the individual relocation appointments.

Submit Reasonable accommodation Request to your property manager. Specify the accommodation on the Resident Relocation Survey. Inform the Resident Relocation specialist when contacted for the individual relocation appointments.

Responses should be received within 3 days. Accommodation approval or denial may take longer depending on the accommodation requested.

See Grievance policy in the Administrative Plan.

Submit Reasonable accommodation Request to your property manager. Specify the accommodation on the Resident Relocation Survey. Inform the Resident Relocation specialist when contacted for the individual relocation appointments.

Every effort will be made to provide accessible apartments to residents that require an accessible apartment. If one is not available, the resident is placed on a waiting list, however, accommodations may be made for the resident in the unit in which they reside.

Residents have the right to return to the project, but not to specific apartments or communities within the project.

Communication

Residents should always contact the property manager for their concerns. The property manager is the best person to direct the resident to the appropriate person.

For Property Management: Contact Keystone Property Manager Jessica Martin at 417-447-4582

For Relocation concerns: Contact Nicole Ferruci at 417-447-4587

For Voucher concerns: Contact the Housing Authority of the City of Springfield

BGC can be contacted via https://www.bgcadvantage.com

Emergency Maintenance Work Orders within 24 hours
Regular Work Orders within 3 days
All other requests within 3 days

There are multiple avenues of communication with residents. If a resident prefers to communicate in writing, they can make that request.

Viewable/Downloadable Resources Regarding RAD

Below are a variety of documents that pertain to your residence at our property. Click any of the documents below to view.

Questions? We’d love to help!

Give us a call, or send us a message below, and we’ll try to help you navigate through our conversion to RAD.

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Keystone Family Homes
2336 N Bolivar Rd
Springfield, MO 65803
(417) 447-4582
(800) 735-2988 (TTY)
Danielle "Nix" Irby - Community Manager​
keystonemgr1@allied-orion.com
Monday – Friday: 8:00am — 5:00pm
Saturday & Sunday: Closed

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Keystone Family Homes
2336 N Bolivar Rd
Springfield, MO 65803
(417) 447-4582

Danielle “Nix” Irby – Community Manager​
keystonemgr1@allied-orion.com

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Monday – Friday: 8:00am — 5:00pm
Saturday & Sunday: Closed

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