Is there a way tenants can see a list or unit layout that details what accommodations will be in the new units?
If a tenant needs specific accommodations that are not included in the new units, can they make a request for that accommodation? If so, to whom do they make that request?
Can tenants expect their accommodation requests in their current units to be addressed prior to the renovation?
What documentation is required for me to have a live-in aide when I return to the unit?
What sort of counseling services will be made available to tenants?
Can you please clarify what Supportive Services are, what they offer and how tenants can utilize them?
What accommodations for meetings and appointments will be available? (Transportation, computer and internet access, blind/deaf tenants)
How can I receive a ground-level unit (due to mobility issues and not being able to navigate stairs) in the place to where I am being temporarily housed?
How do I go about requesting an accessible unit when I am moved?
What documentation do I need to provide to show I need a live-in aide while I am temporarily relocated?
How will you go about providing a unit with room for a live-in aide, assuming I qualify for one?
How do I go about ensuring I receive one?
How do I make requests for special accommodations in the unit to which I am returning—bathrooms, cabinets, appliances, ramps instead of steps and such and what sort of time frames would I be looking at for replies?
If my request is denied, how do I appeal that denial?
How can I receive a ground-level unit (due to mobility issues and not being able to navigate stairs) in the place to where I am being relocated?
What can be done if no accessible apartments are available when it is time for me to return?
Will it be possible to be relocated close to the other Keystone Family Homes residents? We have a good community and we would like to maintain it after we return.
Will management address pest and mold issues in current units before the relocation?
Will there be any confirmation that the remodeled units will be free of mold when tenants move back in? If so, how will the mold-free status be confirmed?
Will tenants be held financially responsible for unit issues (damaged drywall, etc.) that will be repaired during renovations?
Who is obligated to maintain the units after renovations and who do tenants contact when issues arise?
Can tenants have a list of who to contact for various issues and questions? For example, who should they contact about relocation issues, management concerns, accommodation and accessibility issues, etc.?
When questions are asked, do they have to be answered within a certain timeframe? If not, can timeframes be developed to ensure prompt responses?
Can communication be written to avoid miscommunication and misunderstandings?
